Working in an office often means long hours and late nights, especially the approval to work. Put forward seven hours and stay until well after the hours of work, I suppose I will always be available to anyone who might call me. Recently, my office has increased our business phone system and I began to notice a decrease in the number of calls I received every day. It was such a change, in fact, that I could get my work done much earlier than usual. I never considered it could be our phone system and chalk, just good luck. Little did I know that I lost several calls from customers who had almost all left messages that I did not. A couple of weeks after its new telephone system was installed, I came across one of these customers while in the courts, which have kidded me for being too busy to return to her. It was then that I realized there must have been a problem. Read the rest of this entry »